Terms & Conditions
Every order placed with Purplespoon Design (also referred to as “Purplespoon”, “we”, “our” or “us”) is subject to the terms and conditions laid out here at the time you place that order. We reserve the right to change these terms and conditions at any time. Changes will come into effect when posted on (“the website”). You should read the terms and conditions whenever you use our website, and your continued use of the website signifies that you accept them. If there is anything you do not understand please contact us before you a place an order.
Estimates, Deposits and Payment
After an initial consultation the client will be provided with a written estimate of costs and a request for a deposit. Payment must be made funds cleared before your order is confirmed and we can begin working on your design.
When you purchase design services from us you will be sent a quote outlining the estimated cost of the order. This first invoice, for a deposit is a non-returnable fee and forms part of the final payment. Payment of this deposit is deemed as acceptance of these terms and of the original estimate.
The figure given in an estimate is just that, it is not a final price. It is based on the details provided and is subject to change if additional information is forthcoming or specifications change. It does not include printing, paper or third party artwork unless otherwise stated. Estimates are valid for 30 days from issue.
The client will be invoiced for the remaining balance of the order once final approval of the artwork has been given. Once this payment has been processed final files will be supplied or your artwork will be sent to print.
Proofs and amendments
Prior to the hand over of the final digital artwork (or printed work) Purplespoon will supply the customer with an electronic proof. Hard copy proofs are available upon request. The design process includes three rounds of amendments within the initial fee. You will be required to check these proofs carefully and make us aware of any alterations that are required. If further additional rounds of alterations are required we reserve the right to charge an hourly rate for this service.
The proof must be formally approved and final bill settled before the artwork is given to the client in high quality digital form or sent to print. Until cleared funds have been received, final artwork will not be released and the client shall not be authorised to use the preliminary design work for any purpose.
Approval of the artwork must be given clearly in an email or by signing a posted approval form and returning it to Purplespoon Design. A proof approval will be required for each separate part of the order.
Once that artwork has been approved and the proof copy has been agreed by the client Purplespoon accepts no liability for any errors. Once the final proof has been signed off and the artwork has been sent to print no further amendments can be made. You are responsible for ensuring the text and designs are completely correct before issuing final approval. Purplespoon design is not responsible for the cost of reprinting if errors (such as spelling mistakes) are discovered after the design has gone to print.
Please note when viewing (or draft printing a proof at home) make sure the file is at 100 percent scale. You should also be aware that computer screens do not provide an accurate representation of colours for printing; colour representations also vary slightly when viewed on different devices.
Purplespoon Design does not add a VAT to its products and services.
From time to time pricing may be adjusted for our products but the website will always carry the most up-to-date price.
Deadlines and delivery estimates and delays
We will always give you an estimated time-scale for design and production of your items but this will always be an estimate. We always do our best to meet deadlines but there are rare occasions where circumstances beyond our control may prevent this and so deadlines cannot be guaranteed. We will always keep you informed if there is a problem. Likewise Purplespoon Design cannot be held responsible for any delays caused by the client’s failure to check and sign off proofs, or supply any detail within a reasonable time frame.
We cannot be held responsible for delays caused by the carrier in the shipping of Purplespoon products or printed design work.
Ownership and Copyright
Copyright of all graphic design work is retained by Purplespoon Design including copy, concepts, ideas, proofs and illustrations (unless specifically released in writing) until after all invoices have been settled.
Please request permission in writing to use data and/or artwork for anything other than that which it was originally created.
If choices of designs and or ideas are presented to the client, only one solution is deemed to be given by Purplespoon Design as fulfilling the contract. All other designs remain the property of Purplespoon Design.
By supplying text, images, illustrations, photos or any other data to Purplespoon the client declares that they hold the appropriate copyright and/or trademark permissions. The ownership and responsibility of such documents will remain with the client or the data’s original owner. The client also grants Purplespoon Design permission to use the data and/or artwork supplied in the creation of the design.
Should Purplespoon Design or the client supply any materials for use in a project believing them to be copyright and royalty free, but then subsequently, it turns out to have copyright or royalty usage limitations, the customer shall agree to allow Purplespoon Design to remove or replace the file.
Text is to be supplied to Purplespoon Design in an electronic format (able to be copied, pasted and edited) as standard text (.txt), MS Word (.doc), PDF or via e-mail. Any text that will need to be retyped (such as a hand-written note) will be subject to additional charges to cover this process.
Images shall be supplied in an electronic format unless otherwise agreed. Any images supplied must of a quality suitable for printing (a minimum of 300dpi is recommended). Purplespoon Design will not be held responsible for any image quality that the client later deems to be unacceptable, though we will advise if we think that it will reproduce poorly. (We would advise against using images scanned from printed materials.)
Refunds and cancellations
Products and services which are bespoke or personalised cannot be returned. Non-personalised items bought from our website are subject to distance selling regulations and may be returned within 10 days after prior notification and at the customers expense. If however a product arrives which is damaged or faulty please contact us within 10 days of receiving it and we will discuss how best to put the situation right.
In the event of a cancellation part way through the design process the initial deposit is non-refundable. The client will then be invoiced for all work completed over and above this fee at an hourly rate.
Every product or service advertised on our website is sold subject to description. We do our upmost to ensure that all information about our products, including but not limited to production information, availability and pricing is correct. Whilst we aim to keep the website as up-to-date as possible, the information you see may not always completely represent the product perfectly.
We can offer no guarantee that the information displayed on the website is completely correct. However, we always do our best to ensure that all content and information found on our website is as accurate as possible at the time it is published. We reserve the right to make changes to any information on the website at any time.
We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products.
Any questions? Please ask.